Refund & Cancellation Policy

At Garij, we want our refund policy to be clear and fair. Here is exactly what to expect.

1. Free Trial Period

• The 14-day free trial is completely free — no payment is required.
• You can cancel your account at any time during the trial at no cost.
• You are never automatically charged when the trial ends.

2. Paid Subscriptions — Cancellation

• You may cancel your subscription at any time from your account settings.
• Your access continues until the end of your current billing period.
• Subscriptions are not auto-renewed after cancellation.

3. Refund Policy

As a SaaS service, we do not generally offer automatic refunds for paid subscriptions. However:

• 7-day refund window: If you experience a serious technical issue that prevents you from using the service and we cannot resolve it within 48 hours, you may request a full refund within 7 days of payment.
• Duplicate charges: If a double payment occurs due to a technical error, the excess amount is refunded immediately.
• Exceptional circumstances: We handle exceptional cases with flexibility. Reach out and we will find an appropriate resolution.

To request a refund: billing@garij.ae — include your subscription ID and reason.

4. Annual Subscriptions

• Annual subscriptions give you a discount in exchange for an annual commitment.
• In the case of early cancellation, the unused portion is not automatically refunded. Contact us to discuss.

5. How to Request a Refund

Send an email to billing@garij.ae including:

• Account name and registered email address.
• Payment date and amount.
• Reason for the refund request.

We respond to all refund requests within 3 business days.